* Service Management : Operation strategy information technology (Paperback)
Operations, Strategy, Information Technology (7/E)
Fitzsimmons , Fitzsimmons, Mona J.McGraw Hill.-541쪽-2011년8월25일
정가 : 38,000 원-판매가 : 22,000 원
책상태-양호함.
이미지
Balancing conceptual and applied coverage of all aspects of the management and
operation of services, Service Management has maintained the position as market
leader through five previous editions. It is the most comprehensive and widely used
introduction to service operations on the market, written by one of the top authorities
on the subject, and it is designed to develop students' skills in both strategic and
operational issues pertaining to services. The Seventh Edition also offers the latest
information on Six-Sigma and RFID, as well as recent developments in other
important industry topics. Text coverage spans both qualitative and quantitative
aspects of service management and offers flexibility in courses, offering varying
approaches to the study of service operations. The new edition is designed to develop
students' skills in both strategic and operational issues pertaining to services.
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